Helpdesk Support Services
Our helpdesk service is aimed at assisting employees round-the-clock to solve simple problems over the phone such as providing systematic instructions regarding hardware, software and other applications. Setting up an in-house helpdesk team has a considerable cost associated with it. By leveraging Fedcom’s dedicated and friendly team of professionals you can keep costs down and provide top notch helpdesk support to your staff.
Desktop Support Services
Some problems cannot be solved simply by talking on the phone. Fedcom also provides remote and onsite Desktop Support.
At Fedcom Technology, we utilize remote administration, which is a method that allows our technical support team members to take control of a client’s computer from a remote location. This allows us to provide seamless Desktop Support Services for all sorts of issues- simple or complex!
Using remote desktop software enables hour IT techs to help users immediately, there is no need to waste precious time waiting for us to drive to your location. Our reliable IT support professionals may use remote desktop software to even restart or shut down your desktop workstations. All our professionals and team members go through extensive background checks to ensure that all your data is retained safely with us.
What Are The Benefits Of Using Such Services?
You need to direct your time and efforts to your business, vendors and clients. It is not practical for you to troubleshoot and conduct routine IT maintenance. Here is where Fedcom Technology’ professionals come in, our help desk and desktop services provide you a number of benefits like:
- 24/7 support, anytime, anywhere!
- Save resources like time and money
- Reduce downtime and boost productivity
- Highly skilled and trained professionals available all day